--- title: "Terms of Service — Crossfooted" description: "The terms for using Crossfooted: accounts, your statements, plans and billing, cancellation, and acceptable use." url: "https://crossfooted.com/terms" --- Legal # Terms of Service Last updated: October 13, 2026 These Terms of Service (“Terms”) govern your use of crossfooted.com and its services (the “Service”), provided by Crossfooted (“Crossfooted”, “we”, “us” or “our”). By creating an account or using the Service, you agree to these Terms. ## 1\. The Service Crossfooted converts bank and credit card statement PDFs into spreadsheets and files for accounting software, and checks the extracted transactions against the balances printed on the statement. ## 2\. Your account You must give accurate information when you sign up and keep your password secure. You’re responsible for activity in your account. Tell us right away at [hello@crossfooted.com](mailto:hello@crossfooted.com) if you think someone else has accessed it. You must be at least 16, and old enough to enter a binding contract where you live. ## 3\. Your content You keep all rights to the statements you upload and the results produced from them (“Your Content”). You give us permission to store and process Your Content only as needed to provide the Service to you, as described in our [Privacy Policy](https://crossfooted.com/privacy). You confirm that you have the right to upload Your Content: it’s your own, or you’re handling it with the owner’s permission, for example as their bookkeeper or accountant. ## 4\. Accuracy of results Statements are read by AI models, and every result is checked against the statement’s running balances and totals. These checks catch most errors, but not all of them, such as two mistakes that cancel each other out, or statements that print no balances. You’re responsible for reviewing results before you rely on them, for example before importing them or filing taxes. The Service is a conversion tool. It isn’t accounting, tax, financial or legal advice. ## 5\. Plans, billing and payment - **Free plan:** 20 pages a month, no payment details needed. - **Paid plans** are billed monthly in advance and renew automatically until you cancel. Current prices are shown on our [pricing page](https://crossfooted.com/#pricing). There are no annual contracts. - **Page packs** are paid once and never renew. Their pages can be used for 12 months from the date of purchase, on any plan, and are used only after your plan’s monthly pages run out. Pack pages left after 12 months expire. On the Free plan, while you have pack pages, a file can have up to 50 pages, as on paid plans; how long files are kept stays your plan’s. One file uses pages from one pack. - **Merchant of record:** paid plans and page packs are sold through Polar (Polar Software, Inc.), which acts as our merchant of record and reseller. Polar processes your payment, charges any applicable sales tax or VAT, and issues your receipts, under [Polar’s Buyer Terms](https://polar.sh/legal/checkout-buyer-terms). These Terms govern your use of the Service. - **Page allowance:** pages reset monthly, on your billing date for paid plans or on the day you signed up for the Free plan. Unused pages don’t carry over. - **No overage charges:** when you’ve used your pages, conversions stop until your allowance resets, you upgrade or you buy a page pack. Pages for conversions that fail are returned automatically, up to a daily limit: 20 pages on Free (100 for files that use pack pages), 100 on Pro and 300 on Business. Past it, a failed conversion uses its pages. - **Plan changes:** upgrades take effect immediately, and you’re charged the prorated difference for the rest of the billing period. Downgrades take effect at your next renewal: you keep your current plan and its pages until then, and nothing is refunded for the rest of the period. - **Price changes:** we’ll email you at least 30 days before a price change applies to you. ## 6\. Cancellation and refunds You can cancel at any time from Account → Plan & billing → Cancel plan. Cancellation takes effect at the end of your current billing period. You keep your plan until then and won’t be charged again. Fees for billing periods that have already started are non-refundable. Page packs are non-refundable once any of their pages have been used, or 14 days after purchase. These rules apply except where the law requires otherwise or where the Service wasn’t provided. Refunds are issued through Polar to your original payment method. If you have a question about a charge, contact us at [hello@crossfooted.com](mailto:hello@crossfooted.com) or Polar at [support@polar.sh](mailto:support@polar.sh) before disputing it with your card issuer. Nothing in these Terms limits any consumer rights you have under applicable law. ## 7\. Acceptable use You agree not to: - Upload content you don’t have the right to use. - Use the Service to create fake or altered statements, or for fraud or any other unlawful purpose. - Access other users’ accounts or data, or get around plan limits or security measures. - Disrupt or overload the Service, or scrape, copy or reverse engineer it. - Resell or provide access to the Service to others without our written permission. ## 8\. Our intellectual property The Service, including its software, design and branding, belongs to Crossfooted. These Terms give you a personal, non-transferable right to use it while your account is active. If you send us feedback, we may use it without any obligation to you. ## 9\. Termination You can stop using the Service and delete your account at any time from Account → Plan & billing → Delete account. Your Content and any unused page-pack pages are deleted immediately. We may suspend or terminate your account if you breach these Terms or if required by law. Where reasonable, we’ll tell you first. If we discontinue the Service, we’ll give you at least 30 days’ notice by email and refund any prepaid fees for the period after it ends. ## 10\. Disclaimers The Service is provided “as is” and “as available”. To the extent permitted by law, we make no warranties, express or implied, including that the Service will be error-free, uninterrupted or fit for a particular purpose. ## 11\. Limitation of liability To the extent permitted by law, Crossfooted won’t be liable for any indirect, incidental, special or consequential losses, including lost profits, lost data or the cost of correcting filings. Our total liability for any claim relating to the Service is limited to the amount you paid for the Service in the 12 months before the claim. Nothing in these Terms excludes liability that can’t be excluded by law. ## 12\. Changes to these Terms We may update these Terms from time to time. We’ll change the date at the top, and if the changes are significant, we’ll email you before they take effect. If you keep using the Service after that, you accept the updated Terms. If you don’t agree, you can cancel and delete your account. ## 13\. Contact Questions about these Terms: email [hello@crossfooted.com](mailto:hello@crossfooted.com). [← Back to home](https://crossfooted.com/)